FAQ
DELIVERY
WHAT IS THE DELIVERY TIME?
If you order on a working day before 2 p.m., we will process your order the same day. Your package is often delivered the next working day or at the latest within 2 to 4 working days, which depends on the delivery service that processes your package. No packages are processed on weekends and holidays. Orders ordered during the weekend or on public holidays will be processed and sent the next working day. Once you have ordered an item, you can follow your order via a track and trace number. All orders are sent from our warehouse in the Netherlands.
What are the delivery costs?
The delivery costs depend on the delivery address and can therefore vary. If you order more than € 35.00, delivery is even free within the Netherlands and Belgium. The total delivery costs are displayed during checkout, just before you start paying.
Which countries do you ship to?
At MarcMarcs we like to think big: we ship to all countries in the world.
Can I follow my order?
Naturally. After we have processed your package, we will send you a track & trace link by e-mail. By clicking on this link you can see exactly where your package is at that moment. It is also indicated when the carrier expects to deliver your package.
Order
I made a mistake with ordering; Can I still adjust this?
Once you have placed an order, it is unfortunately difficult to change an address or other order details. This is because we process orders quickly. Adjust something? Contact us and we will do our utmost to solve it.
I have not received an order confirmation; WHAT SHOULD I DO?
After you have placed an order, we will immediately send a confirmation email. Not received? First check your spam folder; The mail may have ended up in this. There can also be a delay in our system. If you have not received a confirmation after a few hours, please contact us so that we can find out what happened.
Which size should I order?
To be sure that you order the right size, we recommend that you adhere to our size chart. You can find this on the product page. Men (shoe size) EU: 39/42, UK: 5.5-8, US: 6.5-9 EU: 43/46, UK: 9-11, US: 10-12. Ladies (shoe size): EU: 35/38, UK 3-5, US: 4-6 One Size: EU 35/42, UK 3-8, USA 4-9.
PRODUCT
Are all socks in stock?
All items are provided with stock information on the website. It is possible that stock is indicated, but that the item is not in stock. Fortunately, this is rare, but if this does happen, we will contact you as soon as possible. We will then immediately refund your payment for the missing article. MarcMarcs releases a new collection twice a year; Summer and winter. If an article from a collection is sold out, we can no longer order it. So don't wait too long to order your favorite MarcMarcs socks, because is on.
How do I ensure that my socks retain their quality?
All MarcMarcs products are carefully made of high-quality materials and fabrics. Follow the washing and maintenance instructions on the package to enjoy it for as long as possible. Also do not tear off the packaging label. Always use scissors for this.
PAY
What payment options does MarcMarcs offer on the website?
We offer various payment options on the website. We accept iDeal, Visa, Mastercard, American Express and PayPal. When you have placed an order, the total amount (including shipping costs) is debited.